Privacy Policy

This privacy policy explains how Sparkle Clean handles personal data through the website and related service enquiries. It follows the data lifecycle from collection and use to disclosure, retention, and deletion. The notice is intended for visitors, prospective customers, and anyone who contacts us about deep home cleaning or related residential and office cleaning services.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Data We Collect

When you contact Sparkle Clean or submit a booking request, we may process your name, email address, phone number if provided, inquiry message, property and service scope, and access or schedule preferences. We also process limited technical data such as server request metadata and browser and device information to keep the website operating securely and to support delivery of the online forms.

We collect only the information needed to handle enquiries, arrange visits, and manage the service relationship.

How We Receive Data

We receive personal data from contact form submissions, email, phone calls, and other direct communications. Technical information is collected through normal website operation when your browser connects to the site and submits requests. We do not state any additional collection sources beyond these direct and operational channels.

Most information comes directly from you, while technical data is created automatically during site use.

Cookie Types

Essential cookies support core site functions such as page delivery, form handling, and security-related operation. Preference cookies may store privacy choices so the site can remember your settings on later visits. We do not confirm analytics cookies or advertising cookies as active on this website.

Cookie use is limited to operational functions and preference storage.

Cookie Controls

The website uses essential cookies needed for basic operation and cookies that remember privacy preferences. Because tracking is not enabled, we do not describe analytics or marketing cookies as active. You can usually control cookies through your browser settings, and any preference controls provided on the site should be used to record your choices where supported.

Browser settings and site preference tools may be used to manage non-essential cookie behaviour where available.

How We Use Data

We use personal data to respond to enquiries, review the property and service scope, confirm priority areas, prepare a personalised quote, arrange appointments, and manage completion review communications. Technical data is used to operate the website, maintain security, and support reliable form delivery. We may also use information to keep internal records, handle service administration, and meet legal or accounting obligations connected with the customer relationship.

Processing is tied to the enquiry, booking, service delivery, and site security lifecycle.

Operational Sharing

We may share limited personal data with service providers that help operate the website, deliver technical support, or process communications submitted through the contact channels. These recipients act on our instructions for the relevant operational task and should receive only the information needed to perform that task. We do not state any broader partner network or advertising recipient arrangement in this policy.

Operational recipients are used only where they are needed to support the website or service workflow.

Legal Disclosure

We may disclose personal data where required by law, where needed to establish, exercise, or defend legal claims, or where disclosure is necessary to protect the security and integrity of the website and service records. We may also share information when a lawful request from a public authority requires us to do so. Any such disclosure is limited to the information reasonably needed for the specific purpose.

Disclosure is limited to situations where there is a lawful basis or a necessary operational reason.

Privacy rights lifecycle

How rights, requests, retention, and updates are handled

User Rights

Your Rights

You may ask for access to the personal data we hold about you, request correction of inaccurate information, or ask us to delete information that is no longer needed for the purposes described in this policy. You may also object to certain processing or ask us to restrict handling in appropriate circumstances. Where a request cannot be fully actioned, we will explain the practical or legal reason for the outcome.

Available rights depend on the nature of the data and the reason it is being processed.

Requests

How to Make a Request

To make a rights request, use the contact details in this policy and describe the information or action you are seeking. We may need to verify your identity before responding, especially where the request concerns account, booking, or enquiry records. We will assess the request against the data we hold and the applicable legal limits, then respond through the same service channels or another suitable method.

Requests are reviewed case by case and may require enough information to confirm identity and locate the relevant record.

Data Retention

Retention and Deletion

We retain personal data for the period needed to respond to enquiries, prepare quotes, confirm appointments, carry out the requested service, and manage follow-up or recordkeeping connected with that interaction. When the data is no longer required for those purposes, it is deleted or anonymised unless we must keep it to meet legal, accounting, security, or dispute-handling obligations. Retention decisions are reviewed according to the stage of the customer relationship and the practical need to keep the record.

Data is kept only for as long as it serves the purpose for which it was collected or is needed for legal or operational reasons.

Policy Updates

If this policy is updated, the revised version will apply from the date it is posted on the website unless a different effective date is stated. Where a change materially affects how we handle personal data, we will use a reasonable method to draw attention to the update. We encourage visitors to review the policy from time to time so they remain aware of the current data lifecycle practices.

We may revise this notice when our practices, services, or legal obligations change.

Email contact

contact@rafozedas.homes

Telephone contact

+44 7730 325639

Postal address

1 Edinburgh Road, Jedburgh, TD8 6EA

Privacy enquiries

Use the contact details below for questions about this policy or the handling of your information.